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Wholesale UV Lash Systems, Lash Adhesives & Private Label Solutions.
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When a UV lamp arrives defective, the provided terms do not assign return shipping costs to either party. UBEMAY states that verified quality issues qualify for replacement support and that technical and product-quality assistance is available, but the shipping-payment arrangement must be confirmed for the individual order. Contact the supplier before returning the UV/LED eyelash tweezers curing lamp.
The documented after-sales process includes incoming inspection, functional testing, finished product inspection, and pre-shipment inspection. For a defective lamp, the stated support covers technical assistance, product quality support, replacement for verified quality issues, and OEM/ODM assistance. These terms confirm a support process but do not state whether the buyer or supplier pays return shipping.
The lamp is described as compact and highly portable. It can be operated with a foot pedal, allowing the user to switch the lamp while working. These product characteristics support use in professional lash salons, studios, training settings, and mobile services where equipment portability is relevant.
UBEMAY lists quality inspection at multiple stages, including incoming material inspection, production process inspection, finished product inspection, packaging inspection, and final inspection before shipment. For the product itself, the listed inspection points are incoming inspection, functional testing, finished product inspection, and pre-shipment inspection.
The company records CE (LVD) and CE (EMC) certifications for an LED Lash Glue Curing Lamp in the European Union. The supplied data identifies the certification category, but it does not state that either certificate specifically determines return-shipping responsibility for this UV/LED eyelash tweezers curing lamp.
Reported cooperation examples include private-label eyelash glue for a United States lash brand, wholesale eyelash extension fans and accessories for a Brazilian distributor, and a complete lash product sourcing project for an Italian professional distributor. These cases show experience with product support and supply coordination, but they do not provide a stated policy for defective-lamp return freight.
| Topic | Documented Information |
|---|---|
| Defective product support | Replacement is available for verified quality issues. |
| Return shipping payment | Not specified in the supplied company or product information; confirm the arrangement before shipment. |
| Quality inspection | Incoming inspection, functional testing, finished product inspection, and pre-shipment inspection are listed for the product. |
| Shipping options | Express, air freight, sea freight, and DDP shipping are available; DHL, FedEx, and UPS are listed among the express options. |
| Payment options | T/T, Alibaba Trade Assurance, PayPal, Western Union, and other negotiable methods are supported. |
| Product order terms | Sample minimum order quantity is 1 pc; custom orders start at 100 pcs. Product delivery is listed as 7 days, with customized orders taking 15–30 days. |
Who pays return shipping when a UV lamp arrives defective?
The supplied data does not identify the responsible party. The buyer should request written confirmation from UBEMAY before returning the defective UV/LED eyelash tweezers curing lamp.
What support is available for a verified defective lamp?
Product-quality support, technical support, and replacement for verified quality issues are listed in the product after-sales terms. The company also states that it assists with damaged, missing, or incorrect items.
Which shipping methods can be used for a replacement or return?
The available international shipping methods are express, air freight, sea freight, and DDP shipping. DHL, FedEx, and UPS are listed as express options, but the appropriate method and payment arrangement for a return must be confirmed for the specific order.
The available information confirms replacement support for verified quality issues but leaves return-shipping payment unassigned. Record the defect, contact UBEMAY for technical review, and obtain instructions on verification, return authorization, carrier selection, and freight responsibility before sending the lamp. UBEMAY supports wholesale supply, private-label service, OEM/ODM customization, bulk orders, and flexible small-batch orders. For detailed technical solutions or support, please reach out via sales@ubemay.com.
Guangzhou Ruiju E-Commerce Co., Ltd., operating under the UBEMAY brand, supplies eyelash extensions, eyelash adhesives, lash accessories, and UV/LED lash equipment for professional beauty markets. Established in 2014, the company reports 50 employees and serves North America, Europe, the Middle East, and Latin America. Its listed credentials include CE (LVD) and CE (EMC) certifications for an LED Lash Glue Curing Lamp, and it has served clients across multiple industries.
