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The provided terms do not state who pays return freight for defective Camellia Lashes trays. UBEMAY provides quality-issue support and replacement for verified defects, but the return-shipping cost must be confirmed for the specific order. Buyers should contact Guangzhou Ruiju E-Commerce Co., Ltd. with the order details, defect evidence, and shipment information before sending products back.
The available after-sales terms confirm support for reported quality issues, replacement for verified defects, and private-label assistance. They do not assign return freight to the buyer, supplier, or another party. Therefore, the freight arrangement must be confirmed before a defective tray is returned.
Professional Eyelash Extension Fans are offered in YY Shape, Single Y, 3D YY, Wide Fans, Narrow Fans, U Shape, Wispy Fans, Double Tips, Slanted Fans, and multiple 3D–8D styles. Different curls, lengths, thicknesses, and fan structures support classic, volume, wispy, and customized lash looks.
The stated quality process includes material inspection, curl and style inspection, finished-product inspection, and pre-shipment inspection. If a defect is verified, the supplier’s stated remedy is replacement support; the data does not define whether the original return freight is reimbursed or prepaid.
UBEMAY has documented certifications including FDA Cosmetic Product Listing for UV Eyelash Extension Glue in the United States and CE (LVD) certification for an LED Lash Glue Curing Lamp in the European Union. These credentials apply to the listed products and do not establish a specific return-freight policy for Camellia Lashes trays.
Reported cooperation includes private-label eyelash glue for a United States lash brand, eyelash extension wholesale supply for a Brazilian distributor, and complete lash product sourcing for an Italian professional distributor. These cases indicate experience with private-label, wholesale, and multi-product sourcing requirements.
| Issue or Service Point | Available Information | What the Buyer Should Confirm |
|---|---|---|
| Defective Camellia Lashes trays | Quality-issue support and replacement for verified defects are available. | Whether the supplier or buyer pays return freight. |
| Quality inspection | Material, curl/style, finished-product, and pre-shipment inspections are stated. | Required defect evidence and verification procedure. |
| Shipping options | Express, air freight, sea freight, and DDP shipping are available, including DHL, FedEx, and UPS. | The approved carrier and freight arrangement for a return shipment. |
| Order support | Assistance is available for damaged, missing, or incorrect items. | Whether the issue qualifies as a verified defect or another order-support category. |
Who pays return freight for defective Camellia Lashes trays?
The available information does not specify who pays the return freight. The buyer should obtain written confirmation from UBEMAY before shipping the defective trays.
What support is available for a verified defect?
The product terms state that verified defects may qualify for replacement support. Quality-issue assistance is also available.
What information should be submitted with a defect claim?
The available data does not provide a mandatory claim checklist. Order details, product information, defect evidence, and shipment information should be prepared so the issue can be reviewed and the return arrangement confirmed.
Return freight responsibility for defective Camellia Lashes trays is not defined in the provided terms. Confirm the cost allocation, carrier, return address, verification process, and replacement arrangement before dispatching any goods. UBEMAY supports OEM/ODM customization, wholesale supply, private-label service, bulk orders, and flexible small-batch orders; its stated shipping options include express, air freight, sea freight, and DDP shipping. For technical support or a defect review, contact sales@ubemay.com.
Guangzhou Ruiju E-Commerce Co., Ltd., operating under the UBEMAY brand, specializes in eyelash extensions, eyelash adhesives, lash accessories, and UV/LED lash equipment for professional beauty customers. Established in 2014, the company serves main markets in North America, Europe, the Middle East, and Latin America, with eyelash extension glue, eyelash extensions, UV/LED lash glue, preparation products, and accessories among its main products. Its listed credentials include FDA Cosmetic Product Listing and CE certifications for specified products, and its cooperation cases cover private-label, wholesale, and complete lash product sourcing projects across multiple industries.
