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If production misses the agreed deadline, the available data does not specify an automatic refund, penalty, or compensation rate. The applicable refund terms should therefore follow the signed order or negotiated agreement. Confirm whether the order is a stock order or a customized order, document the agreed production deadline, and negotiate any refund or remedy directly with the supplier before ordering.
A production-delay refund policy should be tied to the order type and the agreed delivery date. The product data identifies a 7-day delivery time for the UV/LED Eyelash Curing Lamp and a 15–30-day period for customized orders. These stated lead times do not themselves establish a refund obligation.
For a standard order, the buyer should retain the confirmed order date, product specification, quantity, and agreed delivery deadline. For an OEM/ODM order, the buyer should also retain the approved customization details, packaging requirements, and the customized delivery schedule. The available information states that customized orders start at 100 pieces and that customization affects delivery time.
Guangzhou Ruiju E-Commerce Co., Ltd. provides incoming inspection, functional testing, finished product inspection, and pre-shipment inspection for this product. Its after-sales support includes technical support, product quality support, replacement for verified quality issues, and OEM/ODM assistance. These provisions address quality and support matters, but the supplied data does not state a specific refund process for late production.
The company lists CE (LVD) certification and CE (EMC) certification for the LED Lash Glue Curing Lamp in the European Union. It also lists FDA Cosmetic Product Listing for UV Eyelash Extension Glue and FDA certification for eyelash extensions in the United States. These certificates relate to listed products and markets, not to delayed-order refund terms.
Reported cooperation cases include private-label eyelash glue for a United States lash brand, eyelash extension wholesale supply for a Brazilian distributor, and a complete lash product sourcing project for an Italian professional lash distributor. The company has served clients across multiple industries, but these cases do not establish a standard late-delivery refund policy.
| Order category | Available delivery information | Refund information provided | Recommended documentation |
|---|---|---|---|
| Sample order | Samples available from 1 piece | No automatic refund term stated | Written deadline and remedy terms |
| Standard order | 7 days | No automatic refund term stated | Order date, quantity, specification, and agreed deadline |
| Customized or OEM/ODM order | 15–30 days | No automatic refund term stated | Approved customization details, quantity, packaging, deadline, and negotiated remedy |
Does the product data specify a refund percentage for missed production deadlines?
No. The supplied product and company information does not specify a refund percentage, fixed penalty, automatic cancellation right, or compensation amount for production delays.
What delivery period applies to a customized UV/LED Eyelash Curing Lamp order?
The stated delivery time for customized orders is 15–30 days. The actual agreement should identify the applicable deadline for the order's quantity, product configuration, and customization requirements.
What should a buyer confirm before placing the order?
The buyer should confirm the order category, quantity, product specifications, customization scope, agreed production deadline, shipping arrangement, and the refund or other remedy that applies if production misses that deadline.
No standard refund terms for missed production deadlines are provided in the available data. Buyers should establish those terms in writing for each order, with separate treatment for standard, sample, and OEM/ODM orders. Guangzhou Ruiju supports OEM/ODM customization, private-label service, wholesale supply, bulk orders, and flexible small-batch orders, so the agreed remedy should match the order structure. For detailed technical solutions or support, please reach out to us via sales@ubemay.com.
Guangzhou Ruiju E-Commerce Co., Ltd., operating under the UBEMAY brand, specializes in eyelash extensions, eyelash adhesives, lash accessories, and UV/LED lash equipment for the global professional beauty market. The company provides product selections and customizable solutions for wholesalers, distributors, lash salons, training academies, professional lash artists, retailers, and private-label brands. Established in 2014, it maintains production and supply capacity for eyelash adhesives, eyelash extensions, and lash accessories, with scheduling adjusted according to product category, order quantity, and customization requirements. Its listed credentials include CE (LVD) and CE (EMC) certification for LED Lash Glue Curing Lamps, and it has served clients across multiple industries.
