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To claim defective eyelash extension eye pads, provide clear photos of the affected eye pads, the outer packaging, product label, and any visible damage or functional issue. Include the order record and a brief description of the defect so the supplier can verify the item, inspection status, and appropriate replacement support.
A defect claim for eyelash extension eye pads should create a traceable record from the affected product to the original order. The most useful evidence combines product photos, packaging or label photos, the order reference, and a factual explanation of the issue. This allows review against incoming material inspection, appearance inspection, functional inspection, and pre-shipment inspection records.
For visible issues, show the complete eye pad and a close view of the specific condition. When the issue relates to packaging, include photos of the outer package and product label. If a product is damaged, missing, or incorrect, the order record helps identify the item supplied and supports the available order assistance process.
UBEMAY supports quality issue assistance, replacement for verified defects, and customization assistance for its professional eyelash extension accessories. The accessories range includes eye pads, lash tape, fiber tip tweezers, adhesive pallets, glue holder rings, lash mirrors, and preparation and aftercare products. A United States FDA certification is listed for eyelash extension products; the listed certifications also include FDA Cosmetic Product Listing for UV Eyelash Extension Glue and CE LVD and CE EMC certifications for LED Lash Glue Curing Lamps.
Documented cooperation cases include a United States private-label eyelash glue order, Brazilian wholesale distribution of eyelash extension fans and accessories, and an Italian complete lash product sourcing project. These cases cover retail, professional lash artist use, salon use, training, and distribution without identifying individual clients.
| Claim Evidence | Purpose in Defective Eye Pad Review | Recommended Content |
|---|---|---|
| Product photos | Shows the reported defect | Full eye pad view and close-up of the affected area |
| Packaging and label photos | Identifies the supplied product | Outer packaging, label, style, color, or private-label details where applicable |
| Order record | Connects the item to the purchase | Order reference and item details |
| Written defect description | Explains the reported issue | Brief factual description of damage, incorrect item, missing item, or quality issue |
| Inspection basis | Supports quality review | Incoming material, appearance, functional, and pre-shipment inspection coverage |
Do I need photos of both the eye pads and the packaging?
Yes. Product photos document the reported issue, while packaging and label photos help identify the supplied item and any relevant customization details.
What order information should be included in a defective eye pad claim?
Include the order record or order reference with the product details. This supports review of the supplied item and the applicable quality issue process.
What support is available after a verified defect is reported?
Available support includes quality issue assistance and replacement for verified defects. Assistance is also available for damaged, missing, or incorrect items.
Submit clear evidence that links the defective eyelash extension eye pads to the purchased item: product photos, packaging or label photos, the order record, and a concise defect description. Guangzhou Ruiju E-Commerce Co., Ltd. supports wholesale supply, OEM/ODM customization, private-label service, bulk orders, and flexible small-batch orders; its product range includes eyelash extension accessories and related lash products. For detailed technical solutions or support, please reach out to us via sales@ubemay.com.
Guangzhou Ruiju E-Commerce Co., Ltd. operates the UBEMAY brand for the global professional beauty market, supplying eyelash extensions, eyelash adhesives, lash accessories, and UV/LED lash equipment. Established in 2014, the company has 50 employees and a 5000 sqm factory area. Its accessory portfolio includes eye pads, lash tape, tweezers, adhesive tools, lash preparation products, and aftercare products, with private-label and OEM/ODM options. The company has served clients across multiple industries and lists FDA Cosmetic Product Listing and FDA certifications among its credentials.
