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If a UV/LED eyelash curing lamp cannot be repaired remotely, contact UBEMAY technical support for fault verification and service guidance. The available after-sales policy provides technical assistance and replacement for verified quality issues. The supplied information does not define a complete return authorization, shipping, or refund procedure, so return arrangements should be confirmed with the support team before sending the lamp back.
The UV/LED Eyelash Curing Lamp is designed for professional eyelash extension applications and UV lash adhesive curing. Available configurations include clamp-mounted, floor-standing, single-head, dual-head, and modular head models. A flexible gooseneck design supports adjustable working positions, while selected models provide adjustable spot size and black or white color options.
When remote repair is unsuccessful, the documented support path is based on technical assistance, product quality support, and replacement for verified quality issues. The available data does not state whether the customer must obtain a return authorization number, use a specified carrier, pay return freight, or follow a fixed refund procedure. These details require direct confirmation for each case.
Quality control for this product includes incoming inspection, functional testing, finished product inspection, and pre-shipment inspection. These checks provide a basis for reviewing reported functional or quality concerns before a replacement decision is made.
UBEMAY lists CE (LVD) certification ZKT-25091522640C and CE (EMC) certification ZKT-25091522641C for the LED Lash Glue Curing Lamp in the European Union. These certificates relate to the applicable product and market stated in the company information.
Reported cooperation experience includes a complete lash product sourcing project for a professional distributor in Italy, covering lashes, adhesives, accessories, and UV/LED lash equipment. This indicates experience handling equipment as part of broader professional lash product supply projects, without defining a specific lamp return procedure.
| Service stage | Documented information | Customer action |
|---|---|---|
| Remote diagnosis | Technical support is available. | Contact support and provide the lamp fault details for assessment. |
| Quality verification | Incoming inspection, functional testing, finished product inspection, and pre-shipment inspection are performed. | Follow the requested verification process and provide relevant order or product information. |
| Post-verification remedy | Replacement is available for verified quality issues. | Confirm whether the case qualifies for replacement and obtain shipping instructions. |
| Return logistics | Specific return authorization, carrier, freight, and refund terms are not provided. | Confirm the return process before dispatching the lamp. |
What should I do when remote troubleshooting does not repair the lamp?
Contact UBEMAY technical support and request further product quality assessment. Do not send the lamp back until the support team confirms the required handling and shipping arrangements.
Can I receive a replacement for a defective UV/LED eyelash curing lamp?
Replacement support is available for verified quality issues. The final remedy depends on the result of the product assessment and the case-specific service instructions.
Does the available information specify a refund or return shipping policy?
No. The supplied information mentions technical support, quality support, and replacement for verified quality issues, but it does not define refund eligibility, return freight responsibility, or a standard return authorization procedure.
If a lamp cannot be repaired remotely, the documented process is to contact technical support, complete fault and quality verification, and confirm eligibility for replacement when a quality issue is verified. Return authorization and logistics should be agreed before shipment because the supplied information does not provide fixed return or refund terms. UBEMAY supports OEM/ODM customization, wholesale supply, private-label service, bulk orders, and flexible small-batch orders. For detailed technical solutions or support, please reach out to us via sales@ubemay.com.
Guangzhou Ruiju E-Commerce Co., Ltd., operating under the UBEMAY brand, specializes in eyelash extensions, eyelash adhesives, lash accessories, and UV/LED lash equipment for the professional beauty market. Established in 2014, the company serves customers in North America, Europe, the Middle East, and Latin America. Its product range includes eyelash extension glue, eyelash extensions, UV/LED lash glue, lash preparation products, aftercare products, and eyelash extension accessories. The company lists FDA Cosmetic Product Listing certification for UV Eyelash Extension Glue and CE certifications for the LED Lash Glue Curing Lamp, and has served clients across multiple industries.
