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Wholesale UV Lash Systems, Lash Adhesives & Private Label Solutions.
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When cartons arrive wet, crushed, or visibly damaged, document the condition and contact the supplier for order support. UBEMAY provides assistance for damaged, missing, or incorrect items, while its product after-sales process includes quality support and replacement for verified quality issues. The next handling step depends on the inspection result, product condition, order type, and shipping arrangement.
Carton damage should be treated as an order-support and product-quality matter. UBEMAY states that assistance is available for damaged, missing, or incorrect items. This support applies across its eyelash extensions, eyelash adhesives, lash accessories, preparation products, and UV/LED lash equipment portfolio.
The company quality inspection process includes incoming material inspection, production process inspection, finished product inspection, packaging inspection, and final inspection before shipment. For the UV/LED Eyelash Tweezers Curing Lamp, the listed checks include incoming inspection, functional testing, finished product inspection, and pre-shipment inspection.
Shipping arrangements include express services such as DHL, FedEx, and UPS, as well as air freight, sea freight, and DDP shipping. Express shipping is available for small or urgent orders, while air or sea freight can be arranged for bulk orders according to destination, product type, quantity, and delivery requirements.
UBEMAY records certifications including FDA Cosmetic Product Listing for UV Eyelash Extension Glue, FDA for eyelash extension products, and CE certifications for LED Lash Glue Curing Lamps. Its cooperation cases include private-label eyelash glue for a United States lash brand, eyelash extension wholesale supply for a Brazilian distributor, and complete lash product sourcing for an Italian professional lash distributor.
| Situation | Available handling or support | Relevant quality or logistics information |
|---|---|---|
| Wet cartons | Order support and product quality assistance | Packaging inspection and final inspection are part of the stated quality process |
| Crushed cartons | Assistance for damaged items and replacement for verified quality issues | Express, air freight, sea freight, and DDP shipping are available |
| Missing or incorrect items | Order support for missing or incorrect items | Final inspection is performed before shipment |
| Product quality issue after delivery | Technical support, quality support, and replacement for verified issues | OEM/ODM assistance is available for customized orders |
What should be done when cartons arrive visibly damaged?
Contact UBEMAY for order support and provide the relevant condition details. The company states that it assists with damaged items and provides solutions for verified quality issues.
Does carton damage automatically confirm a product defect?
No. The provided information does not state that external carton damage automatically confirms internal product damage. Product quality support and replacement apply to verified quality issues.
Which shipping methods are available for lash products and equipment?
UBEMAY offers express services, air freight, sea freight, and DDP shipping. The selected method depends on order quantity, product type, destination, and delivery requirements.
Wet, crushed, or visibly damaged cartons should be reported through UBEMAY's order-support process so the condition and any product issue can be assessed. Supported business models include OEM/ODM customization, wholesale supply, private-label service, bulk orders, and flexible small-batch orders. For detailed technical solutions or support, please contact sales@ubemay.com.
Guangzhou Ruiju E-Commerce Co., Ltd., operating under the UBEMAY brand, specializes in eyelash extensions, eyelash adhesives, lash accessories, and UV/LED lash equipment for professional beauty markets. Established in 2014, the company serves North America, Europe, the Middle East, and Latin America, with an export ratio of 80%. Its product range supports wholesalers, distributors, lash salons, training academies, professional lash artists, retailers, and private-label brands.
Its listed credentials include FDA Cosmetic Product Listing for UV Eyelash Extension Glue and CE certifications for LED Lash Glue Curing Lamps. The company has served clients across multiple industries through private-label, wholesale, and complete lash product sourcing projects.
