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Warranty claims cannot be confirmed as being handled through a local service partner because the provided information does not identify any local partner network. UBEMAY states that its team provides technical support, quality support, replacement for verified quality issues, and assistance for damaged, missing, or incorrect items. Customers should contact UBEMAY directly to initiate a claim.
The documented after-sales process is managed through UBEMAY rather than through a named local service partner. For the UV/LED Eyelash Curing Lamp, the stated support includes technical assistance, product quality support, replacement for verified quality issues, and OEM/ODM assistance.
A warranty claim should therefore be assessed against the product condition and the reported issue. The product quality process includes incoming inspection, functional testing, finished product inspection, and pre-shipment inspection. These checks provide the stated basis for reviewing product-related concerns, but the available data does not define a separate local repair or claims channel.
UBEMAY supplies clamp-mounted, floor-standing, single-head, dual-head, and modular-head UV/LED curing lamp models. The lamps include flexible gooseneck designs and adjustable working positions, with optional adjustable spot size and black or white color options. These product features may affect the technical information needed during a support review.
The company lists CE (LVD) and CE (EMC) certifications for its LED Lash Glue Curing Lamp, supporting the product’s documented compliance credentials for the European Union. The company also lists FDA Cosmetic Product Listing for UV Eyelash Extension Glue and FDA certification for eyelash extensions in the United States.
Reported cooperation experience includes a private-label eyelash glue project for a United States lash brand, an eyelash extension wholesale project for a Brazilian distributor, and a complete lash product sourcing project for an Italian professional distributor. These cases show experience supporting private-label, wholesale, and multi-product sourcing requirements, but they do not establish the existence of local warranty partners.
| Support Option | Availability Based on Provided Data | Scope |
|---|---|---|
| Local service partner | Not specified | No named local partner or local claims network is provided. |
| Direct UBEMAY technical support | Supported | Technical support and product quality support are available for the UV/LED Eyelash Curing Lamp. |
| Replacement for verified quality issues | Supported | Replacement is available for verified product quality issues. |
| Order issue assistance | Supported | Support covers damaged, missing, or incorrect items. |
Can a local service partner process the warranty claim?
The available information does not confirm a local service partner. The documented route is to contact UBEMAY for technical support, quality review, and possible replacement for verified quality issues.
What support is available for the UV/LED Eyelash Curing Lamp?
Support includes technical assistance, product quality support, replacement for verified quality issues, and OEM/ODM assistance.
What information may be relevant when reporting a product issue?
Customers should provide the product details and a clear description of the reported issue. Functional testing, finished product inspection, and pre-shipment inspection are part of the stated quality inspection process.
A warranty claim cannot be confirmed as locally handled because no local service partner is listed. The available support model is direct assistance from UBEMAY, including technical support, quality review, and replacement for verified quality issues. The company supports OEM/ODM customization, wholesale supply, private-label service, bulk orders, and flexible small-batch orders. For technical solutions or warranty support, contact sales@ubemay.com.
Guangzhou Ruiju E-Commerce Co., Ltd., operating under the UBEMAY brand, specializes in eyelash extensions, eyelash adhesives, lash accessories, and UV/LED lash equipment for the global professional beauty market. The company provides product sourcing and customization for wholesalers, distributors, lash salons, training academies, professional lash artists, retailers, and private-label brands. Established in 2014, the company serves main markets in North America, Europe, the Middle East, and Latin America, with main products including eyelash extension glue, eyelash extensions, UV/LED lash glue, lash preparation products, and eyelash extension accessories. Listed credentials include FDA Cosmetic Product Listing for UV Eyelash Extension Glue and CE (LVD) certification for LED Lash Glue Curing Lamp; its cooperation cases cover private-label, wholesale distribution, and complete lash product sourcing.
